Refund policy

At JOUVENCE Jewellery, every piece is carefully inspected and securely packaged before dispatch to ensure it reaches you in perfect condition.

We currently do not accept returns, refunds, or exchanges once an order has been delivered. We kindly request you to review your order carefully before placing your order.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24-48 hours of delivery at jouvencebylavani@gmail.com  with:

* Your order number

* Clear photos of the product

* An unboxing video showing the issue

Once your request has been reviewed and approved, we will arrange a replacement or provide an appropriate resolution.

If you have any questions or need assistance, please feel free to contact us at jouvencebylavani@gmail.com